Fictional data, so you can see how each section turns out.
TEAM MEETING NOTES
- Date
- Monday, October 19, 2026
- Team
- Customer service
- Attendees
- Ana, Luis, Marta and Jorge
- Next meeting
- Monday, October 26, 9:00
1. Progress since the last meeting
| Topic | Status | Comment |
|---|
| New opening hours | Done | Start on November 1. |
| Chat replies | In progress | Templates 60% done. |
| Satisfaction survey | Blocked | Waiting for approval from Communications. |
2. Decisions
- Offer chat support from 8:00 to 18:00 from November.
- Measure response time every week.
3. Action items
| Task | Owner | Due |
|---|
| Finish the chat templates | Luis | October 23 |
| Ask for approval of the survey | Ana | October 20 |
| Prepare the response-time report | Marta | October 26 |
4. Blockers and risks
The survey depends on Communications. Ana will talk to her manager on Tuesday.